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020 8969 5511
Open Today: 10am - 10pm

Your Questions Answered

Cargiant General
Do you really have all those cars?

Yes - we always have hundreds of used cars in stock. Cargiant is London’s largest car dealership, offering an unrivalled choice all in one location.

Do you sell to trade?

As our prices are genuinely low we often sell to traders and other dealerships. To ensure our best car prices are available to the public we charge traders an additional £699 to buy directly from Cargiant.

When are your opening times?

Monday to Friday: 10am - 10pm
Saturday: 9am - 7pm
Sunday: 10am - 7pm
Bank Holidays: 10am - 7pm

 

Christmas and New Year Opening Times

Christmas Eve: 9am - 5pm
Christmas Day: Closed 
Boxing Day: 10am - 7pm
New Years Eve: 9am - 5pm
New Years Day: 10am - 7pm

Plan Your Visit > 

How do you keep your prices so low?

We buy in our cars in bulk and compare hundreds of cars every week. Our high-volume turnover and commitment to keeping costs down mean we can pass savings on to our customers. You pay less because our profit margins are much lower.

Do I need an appointment?

No, you don’t. Just pay us a visit and we’ll be more than happy to help. But if you do prefer to plan then you can always book a viewing appointment.

Do you negotiate on price?

At Cargiant, we give our best possible price straight away. Every vehicle is priced the same online and at our physical site, so there’s no need to haggle. Our dedicated pricing team reviews the market every week, monitoring competitor prices as well as CAP and Glass’s industry guides, to make sure each car is at the lowest possible price. The advertised price is fixed regardless of payment method, and our focus is on helping you find the right car in a no-pressure sales environment.

Do you arrange cars for export?

No - we don’t arrange cars for export. However, you’re welcome to export the car yourself, and we’ll be happy to assist with the necessary documentation. For more information, please email [email protected].

I need to make a complaint. What is your complaints procedure?

We’re committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations, and if this happens we want to hear from you. This will allow us to put matters right and improve our service.

In the first instance, please share your complaint with our staff, as they are usually best placed to resolve the problem.

Alternatively, or if your concern remains unresolved, contact our Customer Service team using the contact information below. Our Customer Service department is open Monday to Friday, 9am–7pm.

Telephone: 020 8969 5511 and choose option 1

Email: [email protected]

Address: 44 Hythe Road, London, NW10 6RS

If your complaint relates to motor finance commission (including how commission was disclosed or how your interest rate was set), please also refer to our Motor Finance Commission Complaints Procedure, which explains how these complaints are handled and the relevant timeframes: https://www.cargiant.co.uk/media/nhmnkxod/motor-finance-commission-complaints-procedure.pdf

Is it safe to buy from Cargiant?

Yes - it’s very safe to buy from Cargiant. We’ve been in business since 1978, making us one of the most established car dealers in London. Over more than 40 years, we’ve received multiple industry awards and built a reputation for trust and reliability.

To date, we’ve sold well over a million vehicles, and for many customers, Cargiant has become known as “how London buys its cars.”.

Our Cars
Are your cars HPI checked?

Yes, and in addition, we also carry out salvage auction history checks with another provider. We guarantee our cars have no outstanding finance and have not been stolen or written off.

Are there any additional fees?

As our prices are genuinely low, we often sell to traders and other dealerships. To ensure our best car prices remain available to the public, we charge traders an additional £699 to buy directly from Cargiant.

Have your cars been checked?

Yes, thoroughly. Every car we offer for sale at Cargiant has successfully passed a demanding mechanical and safety inspection in addition to a final quality control inspection. If you want to double check before taking delivery of any vehicle, you’re welcome to arrange an independent inspection at your own expense. If any mechanical or electrical problems are evident at these times, they will be remedied accordingly.

Note: inspections must be pre-booked so we can allocate space within our workshops for the inspection to take place.

Do your cars have road tax?

You can tax your vehicle using the reference number on the new keeper slip. The vehicle will not be taxed before purchase, and it is the new registered keeper’s responsibility to tax it before driving away. To do this, you should visit the DVLA website: https://www.gov.uk/vehicle-tax.

If the V5 document is passed to trade or is classified as 'disabled taxation class', it can only be taxed at the local post office or through Cargiant, provided it's done before 2pm.

How do I secure a car?

To secure a car, please visit us in person and pay a deposit. The deposit is £200 for cars under £20,000 or £500 for cars over £20,000. Once paid, the car will be reserved in your name for three days. If needed, you can leave a further deposit to extend the reservation for up to three weeks. Please note that all deposits are non-refundable.

Why is the deposit non-refundable?

We remove the vehicle from sale, preventing any other customers from buying it. The only exception is if you are not accepted for finance arranged by Cargiant, in which case we’ll refund the full deposit.

Can I drive away on the same day?

Yes this is possible*. In order to purchase a car you’ll need to bring the following documentation with you:

  • Your UK/EU driving licence
  • An EU Passport if using EU driving licence
  • One proof of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.

Sorry, we are unable to accept mobile phone bills.

*We will try our best to accommodate a same day collection. This is dependent of a number of factors including method of funding, availability of collection slots, and duration of the sales process. Please contact us prior to visiting and in any case let our sales staff know you'd like to collect on the same day so we can advise you.

How much fuel will be in my car?

Due to health and safety reasons we’re unable to keep the tanks in our cars full. However, you’ll have enough fuel to take you to a local petrol station.

You’ll find a petrol station within a few minutes of Cargiant:

Towards Harlesden:

Texaco
Scrubs Lane Service Station
235A Scrubs Lane
London, W10 6AH

Towards White City Station:

Texaco
875 Harrow Road
London, NW10 5ND

Does the car have an MOT?

All our vehicles are sold with a valid MOT, and many still have several months remaining before a re-test is needed. If the MOT is due within the next 2 months, we’ll renew it free of charge. If you would like a fresh MOT outside of this period, we can arrange one for an additional £55.

How can I pay for my car?

You can pay using direct bank transfer. We do not accept cash, Building Society cheques, or credit cards for vehicle purchases (credit cards can be used for add-ons like Warranty or Supagard).

Car Finance
Can you provide finance that suits my circumstances?

Yes - our Finance Managers will review your circumstances and explain the different options available, such as Hire Purchase (HP) and Personal Contract Purchase (PCP). We work with a panel of trusted lenders, so whether your credit history is strong or more challenging, we’ll do our best to match you with a suitable finance package. All applications are subject to the lender’s criteria and affordability checks.

I've been approved for finance on a car. Does this mean the car is now reserved for me?

Finance approval does not mean the vehicle is reserved. The only way to secure a car is to view it in person and place a deposit on site. Because demand for our vehicles is high, multiple finance applications may be made on the same car, so we cannot guarantee availability until it has been secured.

If the vehicle you wanted is no longer available, our team will be happy to help you find a suitable alternative from our extensive stock - including cars not always shown online.

You do not need to make another finance application. Once you’ve chosen the right car, we will simply update your existing finance arrangement to match your purchase. Our Finance Team will support you through the process to make everything as smooth as possible.

I'm a minicab driver, can you help me with finance?

Yes, we can. We know that driving a car is your livelihood and we more than welcome your business.

Who do you work with to provide finance?

We use specialist motor funding divisions of the major High Street names and finance houses such as Black Horse, BNP Paribas and MotoNovo Finance. We continually assess our list of vendors to ensure our finance packages offer the best value for our customers.

What type of finance do you offer?

We offer Hire Purchase (HP) & Personal Contract Plan (PCP). Learn more about our finance solutions on our finance page.

Availability depends on the vehicle, your credit profile, and lender approval.

What is Hire Purchase?

Hire Purchase (HP) is a type of credit agreement where you spread the cost of the car by paying an initial deposit followed by fixed monthly instalments, plus interest, over an agreed period. The finance company owns the car until the final payment is made, at which point ownership transfers to you. It’s straightforward and predictable because payments are fixed.

Learn more about Hire Purchase and other finance options here: Cargiant Finance Explained

What is your APR?

Our representative APR is 10.9% (subject to status). Actual rate depends on circumstances and lender terms. For more information, visit us or apply online. 

Do you offer 0%?

We don’t offer an interest-free facility, but we do offer very competitive rates.

Over what period of time can I take my finance?

We offer a variety of terms from 24 months to 60 months (5 years), depending on the finance plan you have chosen.

Can I apply for Cargiant finance online?

Yes, you can apply online, simply select a vehicle you are interested in on our website and click ‘Apply for Finance’. Our Finance Team are SAF approved and know car finance products inside out. They can answer any questions you may have as well as guide you through your application. We’re here to help.

Can I apply for Cargiant finance if I have a Provisional or EU driving licence?

Yes, you must be at least 18 years old, hold a UK/EU/Provisional driving license, and have been a UK resident for the past 3 years. Subject to status.

What if I have a poor credit history?

We work closely with lenders who may be able to assist, even if you have a low credit score, IVA, or CCJ.

How much deposit do I need for finance with Cargiant?
This depends entirely on the Finance Provider, but there are occasions where Finance can be arranged without a deposit. Our Finance Advisor will provide you with a full quotation and advise you on the various finance packages available. As soon as you finance has been approved.
How old do I need to be to apply for finance?

You must be at least 18 years old, hold a UK/EU/Provisional licence, and have been a UK resident for the past 3 years. 

What documents do I need to apply for finance?
  • Your UK/EU driving licence
  • EU Passport if using EU driving licence
  • One proof of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.

Sorry, we’re unable to accept mobile phone bills as proof of your address. 

What if I don't have council tax statements, utility bills or bank statements?

We may still be able to help. Contact us at [email protected] for more information.

What if I still have outstanding finance on my part exchange car?

Firstly you need to contact your existing finance provider and obtain a settlement figure. Once you have this, come in and get a value on your part exchange. When we have both these figures, we can work out how much deposit you have towards your next purchase, or if you need to put money in to clear your existing finance.

Is it possible to use my own finance provider?

It is possible to use your own finance provider. Most of our customers arrange finance directly with Cargiant, where our Finance Business Managers are on hand to guide you through the process, answer questions, and provide access to our panel of trusted lenders. We do not give advice, but we will clearly explain the available options so you can make an informed decision. Keeping everything in-house also makes it easier to combine your finance with options such as extended warranties, ensuring the whole process is smooth and efficient.

About Part Exchange
What's the oldest car you accept in part exchange?

We are happy to consider part exchanges of any year and mileage, but we require a physical inspection of your vehicle. No need to book an appointment –  just visit us during opening hours.

Can you give me a price by email or on the phone?

To provide the most accurate valuation, we must physically inspect your car on site. This allows us to check its age, condition, mileage, documentation, ownership, and specification before confirming a final figure. You can bring your car for a same-day valuation, and once an offer is made it will be valid for 7 days, giving you time to decide if you’d like to proceed. Prepare here: Plan Your Visit

Can I part exchange my mum's/friend's/cousin's car?

You can part-exchange a car on behalf of an immediate family member but the following documents are required:

  • Their photo ID
  • A proof of address in their name dated within the last 3 months
  • A signed authorisation letter from them
  • Your own photo ID

You will also need to show that you live at the same address as the family member; and the vehicle must be registered to them for at least 3 months.

Prepare here: Plan Your Visit

My car's registered in Ireland. Will you accept it?

No - your vehicle must be registered to you at an address in England, Scotland, Northern Ireland or Wales in order to be accepted for part exchange or sale.

Do you check the mileage on cars before accepting them?

Yes, we run a NMR (National Mileage Register) check to make sure the mileage is correct. For verification we will also want to check the service history, along with the car’s VOSA history (MOT).

Do you HPI check cars before taking them in as part exchange?

Yes. We’ll check to make sure your car has no outstanding finance, is not an insurance write-off and is not stolen. We may also carry out an Experian check on the vehicle.

Does my car need to have a current MOT?

You shouldn’t be on the road without a current MOT certificate. But we will consider a car without a current MOT. For more information please call us on 0208 969 5511.

Why should I part exchange my car at Cargiant?

Part-exchanging at Cargiant is quick, convenient, and hassle-free - you can trade in your old car and drive away in your new one!

Can I part exchange more than one car against my new purchase?

Yes - you can part-exchange more than one car. Each vehicle must be registered to you or an immediate family member for at least 3 months.

If a family member’s vehicle is included, they’ll need to be present. If that isn’t possible, you’ll need to bring:

  • Their photo ID
  • A proof of address in their name dated within the last 3 months
  • A signed authorisation letter from them
  • Your own photo ID

You will also need to show that you live at the same address.

Prepare here: Plan Your Visit

Do you accept any vehicles?

We do not accept specialist vehicles and kit cars. However we’ll consider any age of car that you have in part exchange. Due to new DVLA rules we regret that we cannot accept a vehicle in part exchange without a full logbook. We reserve the right to refuse any vehicles.

Do you accept VCARs?

A VCAR is any motor vehicle that has been declared an insurance write-off. Vehicles on VCAR can still be taken in part-exchange. However, this will be at the discretion of our part-exchange valuation team, and it will be subject to the value, make, age and specification of the vehicle. Please remember there’ll be a significant difference in price. We don’t accept category A or B cars as they should not be on the road.

What do I need to do if I wish to keep my private number plate?

You can now retain your private plate quickly online at gov.uk/keep-registration-number


Alternatively, you can apply by post using the V778/1 form and original documentation, but this route takes longer. Once you’ve received the updated V5C (logbook) and MOT showing the replacement registration, we’ll be able to accept the vehicle for part exchange.


Please note: depending on how long it takes to remove the plate and receive the new logbook, we may need to revalue the part exchange vehicle.

About Selling your car to us
How do you determine an offer?

Our offers are based on many criteria, including the condition of your car’s mechanics and bodywork, book prices, previous owners, current valuation guides and the latest market trends.

What if my car has finance owing?

If you’d like us to settle your outstanding finance you’ll need to obtain an up-to-date settlement letter from your finance provider. If you’re unsure how to get this, our team will be happy to help.

How do I get my money?

We’ll transfer your money directly to your bank account the next working day, so we’ll need to see a debit card, cheque book, a paying-in book or a bank statement.

What about the value of my remaining road tax?

If you sell your car to us and have notified the DVLA, you’ll be refunded automatically for any full remaining months left on the vehicle tax.  You won’t need to apply separately for a refund. The DVLA will send this refund to the address of the registered keeper.

Do you buy any car regardless of age and condition?

To discuss selling your car to us only (not trading in for a new vehicle), our valuation team is available Monday-Friday, 10am– 4:30pm - no appointment required. To qualify, your car must be under 6 years old, have fewer than 100,000 miles, and not be an electric vehicle.

If your car does not meet these requirements, we may still consider it as a part exchange towards a new purchase.

Bring your V5, valid MOT, any service history, photo ID, proof of address (within 3 months), and bank details.
Prepare here: Plan Your Visit

Can you still help me if my car is registered at my old address?

Possibly, you would need to provide confirmation of your new and old address. Please contact us at [email protected]

Can you transfer money to another person's account?

No, we can only pay the legal owner of the car.

I've lost my original log book, but have a photocopy. Is this OK?

Sorry, we’ll need the full, original log book. You can contact the DVLA to apply for a new V5 document, simply visit https://www.gov.uk/vehicle-registration-certificate-v5c-log-book

Will you buy my left-hand drive car?

Sorry, we only buy right-hand drive cars. But we will consider it for part exchange.

My car is a non-runner. Will you still buy it?

Your car will need to be running and would need to pass our mechanical inspection for us to accept it.

About Cargiant's Extended Warranty Cover
Who administers the Cargiant warranty?

Spectrum Insurance Services Limited is responsible for administering the Cargiant Warranty and handling any claims.

What are the main features and benefits of the Cargiant warranty?

The Warranty contributes towards the cost of repairs required to your vehicle, due to unexpected breakdowns occurring within the period of cover. It offers:

  • unlimited vehicle mileage once cover has started
  • unlimited number of claims up to the retail value of the vehicle at the date of breakdown in aggregate. Claims can be managed on your behalf through our nationwide network of nominated repairers
  • no claim rejected on the grounds of wear and tear, where the Vehicle has covered less than 60,000 miles and is under 5 years old at the time of the claim.
What is not covered by the warranty?
  • Any customer contribution as detailed in the schedule
  • the cost of Components listed as excluded
  • impact or accidental damage.
  • general maintenance or serviceable items
  • wear and tear where the vehicle is over 5 years old and has covered more than 60,000 miles
  • faults which existed prior to the commencement of this insurance or that could be covered by any other warranty / guarantee / insurance.
  • damage caused by overheating, freezing, corrosion or the intrusion of harmful substances (for example the ingress of water), use of an incorrect grade of fuel or oil, or lack of antifreeze, lubrication or servicing.
  • faults which were on the Vehicle at the time of purchase, or caused by the result of inadequate servicing or as a result of faulty workmanship.
How do I know if I'm eligible for the Cargiant Warranty?

The Warranty is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW, that are registered within the United Kingdom.

The Warranty does not cover vehicles that:

  • are used for hire or reward (e.g. taxi or driving tuition)[we do now offer Mechanical Breakdown Insurance for these uses];
  • have been previously recorded as an insurance total loss;
  • have been modified from the manufacturer’s specification (unless agreed by Us);
  • are used for road-racing, rallying, or any other competitive event.

If you’re still unsure one of our team will be able to answer your questions.

If I change my mind can I cancel the Warranty?

You may cancel the warranty within 14 days of the Issue Date or the date on which You receive the contractual terms and conditions whichever occurs the later and obtain a full refund by contacting the Car Giant customer services team. If We have made a claim payment to You or on Your behalf during this time the total value of claims paid will be deducted from any refund due.

How do I make a claim on my Cargiant Warranty?

If you think that you have a fault which may be covered by the Warranty, you must contact  The administrator, Spectrum Insurance Services Limited in the first instance. The claims telephone number is: 0114 553 6000.

They will require the following information, so please have this to hand when telephoning:

– Cargiant Warranty Reference Number.

– Current mileage of your vehicle.

– Details of the vehicle service history.

About TempCover driveaway 5 day insurance
I'm interested in the TempCover driveaway 5-day insurance policy. How do I know if I'm eligible?

You're eligible for this policy if you're between 21-75 years of age, hold a full UK or EU driving licence, are the registered keeper or an immediate relative of the registered keeper. If you want to add a second person to the insurance then they also need to comply with the criteria above.

Are light commercial vehicles included in the scheme?

Light Commercial Vehicles are  included in the scheme up to 3.5 tonnes.

Who is the policy administered by?

The 5 Day Drive away Insurance policy is arranged by Tempcover and insured by First Underwriting Limited.

For more information either speak to one of our team members. 

Supagard Exterior and Interior Protection
Why would I want to protect my car using Supagard?

The problem with modern wax polishes is they simply do not last. Every time you wash your vehicle with detergent you wash away a layer of protection. Cargiant have partnered with Europe’s leading paint and interior protection provider, Supagard, to offer you world-leading protection both inside and out. The tough, high gloss barrier bonds to the exterior paintwork which seals the surface against harmful UV rays, acid rain and atmospheric pollution. While the Supagard Interior protection forms an invisible barrier, which helps reduce friction between the fibres prolonging their life. This allows the fabrics and carpets to retain their natural texture and appearance. And because it comes with a lifetime guarantee of ownership and a complimentary care kit, it’s like having a new car every day.

How can I be sure that the protection actually works?

Don’t just take our word for it. Visit our showrooms today and one of our sales advisors will be happy to give you a Supagard demonstration so you can see for yourself.

Using cargiant.co.uk
What is My Garage?

Manage your search for the perfect car through your personal My Garage account. From one place, you can track your viewing appointments, receive eStock alerts, and compare vehicles. If you’ve added cars to your Watchlist, we’ll also keep you updated on their status so you never miss out.

What does it mean to "Add to watchlist"?

When you add a car to your Watchlist, it will appear in your My Garage account, where you can view all your saved cars in one place without searching again. Because our cars sell quickly, we’ll keep you updated on each car’s status - for example, when it’s ready for viewing in our showroom, if it sells to another customer, or if the price changes.

How many cars can I add to My Watchlist?

You can add up to 15 cars to your Watchlist.

Do you have any other questions?

Our customer service team is available from Monday to Friday 9am-7pm, Saturday 9am-6pm and Sunday 9am-6:00pm.

Email: [email protected]

Telephone: 020 8969 5511 (choose option 1)

Address: 44 Hythe Road, London, NW10 6RS