Your Questions Answered
All cars receive a multi point safety inspection and prior to delivery one of our highly trained Sales Advisors will guide you through an interactive digital vehicle handover session to ensure you are happy with your purchase. For additional peace of mind all our vehicles ordered online for delivery have a 7 Day Money Back Guarantee, alternatively, if you reserve a car online but complete the purchase at our showroom then its a 24hr money back guarantee.
*free delivery up to 20 miles, for deliveries over 20 miles we have a third party who can quote you for delivery. Please note delivery is only possible when the purchase is made remotely and you have not physically viewed the vehicle.
Yes, we do. There are always thousands of used cars in stock here, that's why in 2007 we were officially named the World's Largest Car Dealership.
As our prices are genuinely low we often sell to traders and other dealerships. To ensure our best car prices are available to the public we charge traders an additional £699 to buy directly from Cargiant.
Monday to Friday: 10am - 10pm
Saturday: 9am - 7pm
Sunday: 10am - 7pm
Bank Holidays: 10am - 7pm
We buy in our cars in bulk and compare thousands of cars every week. Our high-volume turnover and commitment to keeping costs down mean we can pass savings on to our customers. You pay less because our profit margins are much lower.
No, you don’t. Just pay us a visit and we’ll be more than happy to help. But if you do prefer to plan then you can always book a test drive or make an appointment to see our Finance Managers.
Yes. We also offer a Children’s menu at our diner where there is a play area.
We want the best for each and every customer, so we work hard with our pricing team. Every week they monitor both our competitor prices, CAP and Glasses prices across the industry so that each car is at the lowest possible price and you won’t need to negotiate. This is why all our prices are fixed.
If you do want to reserve a car then you will be required to see and drive the vehicle before you make any financial commitment. If you are happy with the car and wish to progress then you can leave a £200 holding deposit on cars under £20,000 or £500 for cars over £20,000 when you visit our dealership.
No, we don’t arrange cars for export, but you’re free to export the car yourself. We’ll be happy to help with the relevant documentation. Speak to our team on 020 8969 5511 for more information.
We’re committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we want to hear from you. This will allow us to put matters right and improve our service.
In the first instance, please share your complaint with our staff as they are usually best placed to resolve the problem.
Alternatively, or if your concern remains unresolved, contact our Customer Service team using the contact information below. Our Customer Service department is open Monday to Friday 9am -7pm.
Telephone: 020 8969 5511 and choose option 2
Email: [email protected]
Address: 44 Hythe Road, London, NW10 6RS
Yes. We guarantee our cars have no outstanding finance, and have not been stolen or written off.
To ensure we can offer all our customers the best value we have tailored our administration fee to our customer's individual circumstances. This fee is a compulsory fee and applies to all our cars depending on your below circumstances:
- Retail customer Admin Fee £199
- Returning retail customer purchasing within a 12 month period Admin Fee £0 *limited to one additional purchase per year
- Returning retail customer purchasing in between 13- 24 month period Admin Fee £99 *limited to one additional purchase per year
- Export Customer Admin Fee £199
- Retail Customer using a finance broker outside our official panel of lenders Fee £399
- Motoring Trade Customers Admin Fee £699.
Visit Cargiant's T&Cs for further information. Your statutory rights are not affected.
Yes, thoroughly. Every car we offer for sale at Cargiant has successfully passed a demanding mechanical and safety inspection in addition to a final quality control inspection. If you want to double check before taking delivery of any vehicle, you’re welcome to arrange an independent inspection at your own expense. If any mechanical or electrical problems are evident at these times, they will be remedied accordingly.
Note: inspections must be pre-booked so we can allocate space within our workshops for the inspection to take place.
The way you purchase road tax has changed. Since 1 October 2014, car tax is no longer transferable between owners. This means that now, buyers of used cars will have to tax them themselves as soon as they take ownership, rather than benefiting from tax already paid for by the seller. You can easily use the free internet access at our showrooms to purchase yours before driving away in your new car.
For more information visit: https://www.gov.uk/government/news/vehicle-tax-changes
Call us on 0208 969 5511 or come and see us in person. As soon as you pay the £200 deposit for cars under £20,000 or the £500 deposit for cars over £20,000, we’ll reserve the car in your name for up to three days. Please note that this deposit is non-refundable.
We remove the vehicle from sale, preventing any other customers from buying it. The only exception is if you are not accepted for finance arranged by Cargiant, in which case we’ll refund the full deposit.
Yes this is possible*. In order to purchase a car you’ll need to bring the following documentation with you:
- Your UK/EU driving licence
- An EU Passport if using EU driving licence
- One proofs of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.
Sorry, we are unable to accept mobile phone bills.
*We will try our best to accommodate a same day collection. This is dependent of a number of factors including method of funding , availability of collection slots, and duration of the sales process. Please contact us prior to visiting and in any case let our sales staff know you'd like to collect on the same day so we can advise you.
Due to health and safety reasons we’re unable to keep the tanks in our cars full. However, you’ll have enough fuel to take you to a local petrol station.
You’ll find a petrol station within a few minutes of Cargiant:
Scrubs Lane Service Station
235A Scrubs Lane
London, W10 6AH
Towards White City Station:
875 Harrow Road
London, NW10 5ND
Yes. The MOT expiry date of each car is published on the car details page. Cars have a minimum of 60 days MOT.
You can pay for your new car using the following payment methods:
- UK debit card
- Direct transfer
- UK Bank draft payable to Cargiant Ltd.
Unfortunately, we cannot accept Building Society Cheques or credit card payments towards the purchase of your car. However, credit cards are accepted for additional products i.e. Mechanical Breakdown Insurance and Supagard.
Please note: we only accept UK issued debit cards. Cash payments over £1,000 incur a 1% handling fee and we only accept up to £7,000 in cash.
You can purchase your vehicle online using our click and collect service. Please note that once you have purchased your new car online you will have 48hrs to complete your transaction.
Yes. Our finance experts can advise you on all finance options including Hire Purchase. Don’t worry about your credit history, we’ll do all we can to help.
The approval of finance on a car does not necessarily mean the car will automatically be reserved for you. Multiple finance applications can be made on the same vehicle and the demand for our vehicles are very high therefore we cannot always guarantee they will be available to test drive or purchase once you’ve decided to proceed.
We will always have a number of alternative vehicles which match your requirements and if you are not able to find a vehicle that matches your exact specifications on our website, we can arrange to find something similar from our many vehicles in stock that are currently not available via the website.
With regard to your finance application, there is no need to make an additional application. As soon as you have found the right car for you we will update your finance arrangement to suit your needs. Our finance team will be available to assist you through this.
Yes, we can. We know that driving a car is your livelihood and we more than welcome your business.
We use specialist motor funding divisions of the major High Street names and finance houses such as Black Horse, BNP Paribas and MotoNovo Finance. We continually assess our list of vendors to ensure our finance packages offer the best value for our customers.
We offer Hire Purchase (HP) & Personal Contract Plan (PCP). Learn more about our finance solutions on our finance page.
The rate depends on various factors. These include the amount borrowed, term, total, charge for credit, doc fees, and also which of the finance companies we deal with who accept your application for credit. Our APRs are typically very competitive against other car dealers, saving you time and trouble.
We don’t offer an interest-free facility, but we do offer very competitive rates.
We offer a variety of terms from 36 months to 60 months (5 years), depending on the finance plan you have chosen.
Yes. You can apply online for car finance. If you prefer, you can talk to one of our Finance Managers face to face at Cargiant or call the finance team on 0208 969 5511. Our Finance Team are SAF approved and know car finance products inside out. They are able to answer any questions you may have as well as guide you through your application. We’re all here to help.
Yes, but this is subject to the finance companies' criteria and your personal credit standing.
A less than perfect credit history shouldn't stand between you and the car you need. That's why we work closely with customers with low credit scores. We always do our best to find solutions that suit everyone.
Under UK law you must be at least 18 years old to enter into a finance agreement.
- Your UK/EU driving licence
- EU Passport if using EU driving licence
- One proof of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.
Sorry, we’re unable to accept mobile phone bills as proof of your address.
We may still be able to help, just contact us on 020 8964 7509 for more information.
Firstly you need to contact your existing finance provider and obtain a settlement figure. Once you have this, come in and get a value on your part exchange. When we have both these figures, we can work out how much deposit you have towards your next purchase, or if you need to put money in to clear your existing finance.
It’s possible to use your own finance provider, but all our customers appreciate the benefit of doing everything in-house, including a Warranty or Mechanical Breakdown cover, and especially, finance. External finance companies will have to send documents to us. They will then want a receipt of the original documents before paying us for the car, which can lead to a delay in the purchase of your car. If you do decide to go ahead with finance outside of Cargiant, there will be an external finance admin fee of £399 to cover administration costs. You will be able to add the external finance admin fee to the price of the car.
We will consider any age car for part exchange. Just bring us your car for a valuation.
As no two used cars are the same, we’ll need to carry out a physical inspection (covering age, condition, documentation, mileage, ownership, specification and more) on your car before we can offer you the best possible price.
Once an offer is made this is valid for 7 days. So if you’re unsure about your part exchange, you’ve plenty of time to make up your mind.
You need to be the legal owner of the car. For more information and to discuss any extenuating circumstances please call us on 0208 969 5511.
No. Your vehicle must be registered to you at an address in England, Scotland or Wales. To find out more please call 0208 969 5511.
Yes, we run a NMR (National Mileage Register) check to make sure the mileage is correct. For verification we will also want to check the service history, along with the car’s VOSA history (MOT).
Yes. We’ll check to make sure your car has no outstanding finance, is not an insurance write-off and is not stolen. We may also carry out an Experian check on the vehicle.
You shouldn’t be on the road without a current MOT certificate. But we will consider a car without a current MOT. For more information please call us on 0208 969 5511.
On average, Cargiant appraises in excess of 2,000 vehicles a month from customers on a part exchange basis. This is far more than any competitor, so it is most definitely worth your time visiting us with your car.
We will look at all part exchange deals on an individual basis and this may be possible. You would need to bring both cars to our dealership for inspection. For more information please call us on 0208 969 5511.
We do not accept specialist vehicles and kit cars. However we’ll consider any age of car that you have in part exchange. Due to new DVLA rules we regret that we cannot accept a vehicle in part exchange without a full logbook. We reserve the right to refuse any vehicles.
A VCAR is any motor vehicle that has been declared an insurance write-off. Vehicles on VCAR can still be taken in part-exchange. However, this will be at the discretion of our part-exchange valuation team, and it will be subject to the value, make, age and specification of the vehicle. Please remember there’ll be a significant difference in price. We don’t accept category A or B cars as they should not be on the road.
This can now be done online by visiting https://www.gov.uk/keep-registration-number
Alternatively, you can take the original documentation to a local DVLA office, together with the Vehicle Registration Form V778/1. Once you’ve received the full log book and MOT with the new registration for the vehicle, we’ll accept it for part exchange. Please note that this route will take much longer that the online option.
Depending on the time it takes to remove the private plate and get the new log book, we reserve the right to revalue the part exchange vehicle.
Our offers are based on many criteria, including the condition of your car’s mechanics and bodywork, book prices, previous owners, current valuation guides and the latest market trends.
If you’d like us to settle your outstanding finance you’ll need to obtain an up-to-date settlement letter from your finance provider. If you’re unsure how to get this, our team will be happy to help.
We’ll transfer your money directly to your bank account the next working day, so we’ll need to see a debit card, cheque book, a paying-in book or a bank statement.
If you sell your car to us and have notified the DVLA, you’ll be refunded automatically for any full remaining months left on the vehicle tax. You won’t need to apply separately for a refund. The DVLA will send this refund to the address of the registered keeper.
Your car must be under 6 years old and have less than 100,000 miles on the clock. In addition to this, your car must pass our mechanical, body and paintwork inspection.
If your car doesn’t meet these requirements, you can always part exchange your car against a new purchase.
Possibly, you would need to provide confirmation of your new and old address. Contact us for more information on 0208 969 5511.
No, we can only pay the legal owner of the car.
Sorry, we’ll need the full, original log book. You can contact the DVLA to apply for a new V5 document, simply visit https://www.gov.uk/vehicle-registration-certificate-v5c-log-book
Sorry, we only buy right-hand drive cars. But we will consider it for part exchange.
Your car will need to be running and would need to pass our mechanical inspection for us to accept it.
Spectrum Insurance Services Limited is responsible for administering the Cargiant Warranty and handling any claims.
The Warranty contributes towards the cost of repairs required to your vehicle, due to unexpected breakdowns occurring within the period of cover. It offers:
- unlimited vehicle mileage once cover has started
- unlimited number of claims up to the retail value of the vehicle at the date of breakdown in aggregate. Claims can be managed on your behalf through our nationwide network of nominated repairers
- no claim rejected on the grounds of wear and tear, where the Vehicle has covered less than 60,000 miles and is under 5 years old at the time of the claim.
- Any customer contribution as detailed in the schedule
- the cost of Components listed as excluded
- impact or accidental damage.
- general maintenance or serviceable items
- wear and tear where the vehicle is over 5 years old and has covered more than 60,000 miles
- faults which existed prior to the commencement of this insurance or that could be covered by any other warranty / guarantee / insurance.
- damage caused by overheating, freezing, corrosion or the intrusion of harmful substances (for example the ingress of water), use of an incorrect grade of fuel or oil, or lack of antifreeze, lubrication or servicing.
- faults which were on the Vehicle at the time of purchase, or caused by the result of inadequate servicing or as a result of faulty workmanship.
The Warranty is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW, that are registered within the United Kingdom.
The Warranty does not cover vehicles that:
- are used for hire or reward (e.g. taxi or driving tuition)[we do now offer Mechanical Breakdown Insurance for these uses];
- have been previously recorded as an insurance total loss;
- have been modified from the manufacturer’s specification (unless agreed by Us);
- are used for road-racing, rallying, or any other competitive event.
If you’re still unsure one of our team will be able to answer your questions.
You may cancel the warranty within 14 days of the Issue Date or the date on which You receive the contractual terms and conditions whichever occurs the later and obtain a full refund by contacting the Car Giant customer services team. If We have made a claim payment to You or on Your behalf during this time the total value of claims paid will be deducted from any refund due.
If you think that you have a fault which may be covered by the Warranty, you must contact The administrator, Spectrum Insurance Services Limited in the first instance. The claims telephone number is: 0114 553 6000.
They will require the following information, so please have this to hand when telephoning:
– Cargiant Warranty Reference Number.
– Current mileage of your vehicle.
– Details of the vehicle service history.
You're eligible for this policy if you're between 21-75 years of age, hold a full UK or EU driving licence, are the registered keeper or an immediate relative of the registered keeper. If you want to add a second person to the insurance then they also need to comply with the criteria above.
Light Commercial Vehicles are included in the scheme up to 3.5 tonnes.
The 5 Day Drive away Insurance policy is arranged by Tempcover and insured by First Underwriting Limited.
For more information either speak to one of our team members.
The problem with modern wax polishes is they simply do not last. Every time you wash your vehicle with detergent you wash away a layer of protection. Cargiant have partnered with Europe’s leading paint and interior protection provider, Supagard, to offer you world-leading protection both inside and out. The tough, high gloss barrier bonds to the exterior paintwork which seals the surface against harmful UV rays, acid rain and atmospheric pollution. While the Supagard Interior protection forms an invisible barrier, which helps reduce friction between the fibres prolonging their life. This allows the fabrics and carpets to retain their natural texture and appearance. And because it comes with a lifetime guarantee of ownership and a complimentary care kit, it’s like having a new car every day.
Don’t just take our word for it. Visit our showrooms today and one of our sales advisors will be happy to give you a Supagard demonstration so you can see for yourself.
Manage your search for the perfect through your personal My Garage account. Use your account to keep on top of your test drive bookings and eStock alerts. You can also compare cars, and if you’ve added cars to your personal Watchlist, we’ll keep you up to date with the status of the cars all from one place.
When you add a car to your Watchlist, the car will appear in your My Garage account. Here you can view all items you are watching in one place so you won't have to search for it again. As our cars sell fast we'll keep you up-to-date with the status of any car in your My Garage - for example, when it's available in our showroom for a test drive, if it sells to another customer and is no longer for sale and if there's a change in price.
You can add up to 15 cars to your Watchlist.
If you don’t find a car that matches your specification or you’ve seen a car on our website that has recently sold, sign up for an eStock alert and we’ll notify you as soon as a car that matches your requirements comes in stock and on sale. Our stock is continually updated so we can guarantee that if we don’t have a car today that we’ll have it pretty soon. You can sign up for up to 3 eStock alerts and manage them via your My Garage account.