Your Questions Answered

As our prices are genuinely low, we often sell to traders and other dealerships. To ensure our best car prices remain available to the public, we charge traders an additional £699 to buy directly from Cargiant.

Yes, thoroughly. Every car we offer for sale at Cargiant has successfully passed a demanding mechanical and safety inspection in addition to a final quality control inspection. If you want to double check before taking delivery of any vehicle, you’re welcome to arrange an independent inspection at your own expense. If any mechanical or electrical problems are evident at these times, they will be remedied accordingly.

Note: inspections must be pre-booked so we can allocate space within our workshops for the inspection to take place.

You can tax your vehicle using the reference number on the new keeper slip. The vehicle will not be taxed before purchase, and it is the new registered keeper’s responsibility to tax it before driving away. To do this, you should visit the DVLA website: https://www.gov.uk/vehicle-tax.

If the V5 document is passed to trade or is classified as 'disabled taxation class', it can only be taxed at the local post office or through Cargiant, provided it's done before 2pm.

To secure a car, please visit us in person and pay a deposit. The deposit is £200 for cars under £20,000 or £500 for cars over £20,000. Once paid, the car will be reserved in your name for three days. If needed, you can leave a further deposit to extend the reservation for up to three weeks. Please note that all deposits are non-refundable.

We remove the vehicle from sale, preventing any other customers from buying it. The only exception is if you are not accepted for finance arranged by Cargiant, in which case we’ll refund the full deposit.

Yes this is possible*. In order to purchase a car you’ll need to bring the following documentation with you:

• Your UK/EU driving licence
• An EU Passport if using EU driving licence
• One proof of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.

Sorry, we are unable to accept mobile phone bills.

*We will try our best to accommodate a same day collection. This is dependent of a number of factors including method of funding, availability of collection slots, and duration of the sales process. Please contact us prior to visiting and in any case let our sales staff know you'd like to collect on the same day so we can advise you.

Due to health and safety reasons we’re unable to keep the tanks in our cars full. However, you’ll have enough fuel to take you to a local petrol station.

You’ll find a petrol station within a few minutes of Cargiant:

Towards Harlesden:

Texaco
Scrubs Lane Service Station
235A Scrubs Lane
London, W10 6AH

Towards White City Station:

Texaco
875 Harrow Road
London, NW10 5ND

All our vehicles are sold with a valid MOT, and many still have several months remaining before a re-test is needed. If the MOT is due within the next 2 months, we’ll renew it free of charge. If you would like a fresh MOT outside of this period, we can arrange one for an additional £55.

You can pay using direct bank transfer. We do not accept cash, Building Society cheques, or credit cards for vehicle purchases (credit cards can be used for add-ons like Warranty or Supagard).

Finance approval does not mean the vehicle is reserved. The only way to secure a car is to view it in person and place a deposit on site. Because demand for our vehicles is high, multiple finance applications may be made on the same car, so we cannot guarantee availability until it has been secured.

If the vehicle you wanted is no longer available, our team will be happy to help you find a suitable alternative from our extensive stock - including cars not always shown online.

You do not need to make another finance application. Once you’ve chosen the right car, we will simply update your existing finance arrangement to match your purchase. Our Finance Team will support you through the process to make everything as smooth as possible.

Yes, we can. We know that driving a car is your livelihood and we more than welcome your business.

We use specialist motor funding divisions of the major High Street names and finance houses such as Black Horse, BNP Paribas and MotoNovo Finance. We continually assess our list of vendors to ensure our finance packages offer the best value for our customers.

We offer Hire Purchase (HP) & Personal Contract Plan (PCP). Learn more about our finance solutions on our finance page.

Availability depends on the vehicle, your credit profile, and lender approval.

Hire Purchase (HP) is a type of credit agreement where you spread the cost of the car by paying an initial deposit followed by fixed monthly instalments, plus interest, over an agreed period. The finance company owns the car until the final payment is made, at which point ownership transfers to you. It’s straightforward and predictable because payments are fixed.

Learn more about Hire Purchase and other finance options here: Cargiant Finance Explained

Our representative APR is 10.9% (subject to status). Actual rate depends on circumstances and lender terms. For more information, visit us or apply online. 

We don’t offer an interest-free facility, but we do offer very competitive rates.

We offer a variety of terms from 24 months to 60 months (5 years), depending on the finance plan you have chosen.

Yes, you can apply online, simply select a vehicle you are interested in on our website and click ‘Apply for Finance’. Our Finance Team are SAF approved and know car finance products inside out. They can answer any questions you may have as well as guide you through your application. We’re here to help.

Yes, you must be at least 18 years old, hold a UK/EU/Provisional driving license, and have been a UK resident for the past 3 years. Subject to status.

We work closely with lenders who may be able to assist, even if you have a low credit score, IVA, or CCJ.

You must be at least 18 years old, hold a UK/EU/Provisional licence, and have been a UK resident for the past 3 years. 

• Your UK/EU driving licence
• EU Passport if using EU driving licence
• One proof of address dated within the last 90 days, e.g. bank statement, council tax statements or other utility bill.

Sorry, we’re unable to accept mobile phone bills as proof of your address. 

We may still be able to help. Contact us at [email protected] for more information.

Firstly you need to contact your existing finance provider and obtain a settlement figure. Once you have this, come in and get a value on your part exchange. When we have both these figures, we can work out how much deposit you have towards your next purchase, or if you need to put money in to clear your existing finance.

It is possible to use your own finance provider. Most of our customers arrange finance directly with Cargiant, where our Finance Business Managers are on hand to guide you through the process, answer questions, and provide access to our panel of trusted lenders. We do not give advice, but we will clearly explain the available options so you can make an informed decision. Keeping everything in-house also makes it easier to combine your finance with options such as extended warranties, ensuring the whole process is smooth and efficient.

To provide the most accurate valuation, we must physically inspect your car on site. This allows us to check its age, condition, mileage, documentation, ownership, and specification before confirming a final figure. You can bring your car for a same-day valuation, and once an offer is made it will be valid for 7 days, giving you time to decide if you’d like to proceed. Prepare here: Plan Your Visit

You can part-exchange a car on behalf of an immediate family member but the following documents are required:

• Their photo ID
• A proof of address in their name dated within the last 3 months
• A signed authorisation letter from them
• Your own photo ID

You will also need to show that you live at the same address as the family member; and the vehicle must be registered to them for at least 3 months.

Prepare here: Plan Your Visit

No - your vehicle must be registered to you at an address in England, Scotland, Northern Ireland or Wales in order to be accepted for part exchange or sale.

Yes, we run a NMR (National Mileage Register) check to make sure the mileage is correct. For verification we will also want to check the service history, along with the car’s VOSA history (MOT).

Yes. We’ll check to make sure your car has no outstanding finance, is not an insurance write-off and is not stolen. We may also carry out an Experian check on the vehicle.

You shouldn’t be on the road without a current MOT certificate. But we will consider a car without a current MOT. For more information please call us on 0208 969 5511.

Part-exchanging at Cargiant is quick, convenient, and hassle-free - you can trade in your old car and drive away in your new one!

Yes - you can part-exchange more than one car. Each vehicle must be registered to you or an immediate family member for at least 3 months.

If a family member’s vehicle is included, they’ll need to be present. If that isn’t possible, you’ll need to bring:

• Their photo ID
• A proof of address in their name dated within the last 3 months
• A signed authorisation letter from them
• Your own photo ID

You will also need to show that you live at the same address.

Prepare here: Plan Your Visit

We do not accept specialist vehicles and kit cars. However we’ll consider any age of car that you have in part exchange. Due to new DVLA rules we regret that we cannot accept a vehicle in part exchange without a full logbook. We reserve the right to refuse any vehicles.

A VCAR is any motor vehicle that has been declared an insurance write-off. Vehicles on VCAR can still be taken in part-exchange. However, this will be at the discretion of our part-exchange valuation team, and it will be subject to the value, make, age and specification of the vehicle. Please remember there’ll be a significant difference in price. We don’t accept category A or B cars as they should not be on the road.

You can now retain your private plate quickly online at gov.uk/keep-registration-number

Alternatively, you can apply by post using the V778/1 form and original documentation, but this route takes longer. Once you’ve received the updated V5C (logbook) and MOT showing the replacement registration, we’ll be able to accept the vehicle for part exchange.

Please note: depending on how long it takes to remove the plate and receive the new logbook, we may need to revalue the part exchange vehicle.

If you’d like us to settle your outstanding finance you’ll need to obtain an up-to-date settlement letter from your finance provider. If you’re unsure how to get this, our team will be happy to help.

We’ll transfer your money directly to your bank account the next working day, so we’ll need to see a debit card, cheque book, a paying-in book or a bank statement.

If you sell your car to us and have notified the DVLA, you’ll be refunded automatically for any full remaining months left on the vehicle tax.  You won’t need to apply separately for a refund. The DVLA will send this refund to the address of the registered keeper.

To discuss selling your car to us only (not trading in for a new vehicle), our valuation team is available Monday-Friday, 10am– 4:30pm - no appointment required. To qualify, your car must be under 6 years old, have fewer than 100,000 miles, and not be an electric vehicle.

If your car does not meet these requirements, we may still consider it as a part exchange towards a new purchase.

Bring your V5, valid MOT, any service history, photo ID, proof of address (within 3 months), and bank details.
Prepare here: Plan Your Visit

Possibly, you would need to provide confirmation of your new and old address. Please contact us at [email protected]

No, we can only pay the legal owner of the car.

Sorry, we’ll need the full, original log book. You can contact the DVLA to apply for a new V5 document, simply visit https://www.gov.uk/vehicle-registration-certificate-v5c-log-book

Sorry, we only buy right-hand drive cars. But we will consider it for part exchange.

Your car will need to be running and would need to pass our mechanical inspection for us to accept it.

This Mechanical Breakdown Insurance is underwritten by Helvetia Global Solutions Ltd, UK Branch, which is authorised by the Prudential Regulation Authority and dual regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The policy is administered by Spectrum Insurance Services Ltd, who manage claims and repairs on behalf of the insurer.

The Warranty contributes towards the cost of repairs required to your vehicle, due to unexpected breakdowns occurring within the period of cover subject to the terms and conditions of the policy. It offers:

• Cover for 12, 24 or 36 months
• Unlimited number of claims, up to the value of the vehicle at the time of claim
• No mileage limit during the policy period
• Repairs can be settled directly with approved repairers
• Wear and tear cover for vehicles up to 8 years old or 80,000 miles, whichever occurs first (policy limits apply)
• Labour costs covered up to £100 per hour plus VAT
• Additional benefits including Car Hire, Hotel Accommodation & Rail Fare, and Recovery (subject to terms and conditions)

Yes. The policy includes cover for Electric and Hybrid vehicles, including the drive battery up to £2,000, subject to policy terms, conditions and exclusions.

• Routine servicing, maintenance or consumable items
• Normal wear and tear once the vehicle exceeds 8 years or 80,000 miles
• Faults present at the start of cover.
• Manufacturer warranty, goodwill or recall work
• Damage caused by accident, impact, fire, flood, corrosion, contamination or water ingress
• Repairs carried out without prior authorisation
• Software updates, reprogramming or coding
• Any items specifically excluded or limited under the full policy wording

This warranty is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW, registered in the UK, subject to eligibility and usage restrictions.

The warranty does not cover vehicles that are:

• Used for hire or reward (e.g. taxis or driving tuition)
• Used for courier or delivery purposes, or for emergency services or military use
• Previously recorded as an insurance total loss
• Modified from the manufacturer’s specification (unless agreed)
• Used for racing, rallying or other competitive events
• Non-UK specification or classed as a grey import, or vehicles such as kit cars, buses, coaches, or commercial vehicles over 3.5 tonnes GVW

Failure to service your vehicle strictly in line with the manufacturer’s recommendations will not automatically invalidate cover. However, the policy will not cover faults caused by a lack of routine or regular maintenance.

The vehicle must be maintained in a legal and roadworthy condition. Proof of maintenance may be required and must be carried out by a VAT-registered garage. Servicing must not be more than 30 days or 1,000 miles overdue (whichever occurs first).

Yes. You may cancel the policy within 14 days of purchase (or receipt of policy documents) for a full refund, provided no claim has been made.

After 14 days, you may cancel and receive a pro-rata refund, less a £50 administration fee, provided no claim has been accepted.

If you have a complaint about the way the policy was sold, please contact Cargiant Customer Services by emailing [email protected] or by calling 02089695511

If your complaint relates to the policy or claims handling, please contact Spectrum Insurance Services Ltd. Full contact details are provided in the policy documentation.

Light Commercial Vehicles are  included in the scheme up to 3.5 tonnes.

The 5 Day Drive away Insurance policy is arranged by Tempcover and insured by First Underwriting Limited.

For more information either speak to one of our team members. 

Don’t just take our word for it. Visit our showrooms today and one of our sales advisors will be happy to give you a Supagard demonstration so you can see for yourself.

When you add a car to your Watchlist, it will appear in your My Garage account, where you can view all your saved cars in one place without searching again. Because our cars sell quickly, we’ll keep you updated on each car’s status - for example, when it’s ready for viewing in our showroom, if it sells to another customer, or if the price changes.

You can add up to 15 cars to your Watchlist.

Our customer service team is available from Monday to Friday 9am-7pm, Saturday 9am-6pm and Sunday 9am-6:00pm.

Email: [email protected]

Telephone: 020 8969 5511 (choose option 1)

Address: 44 Hythe Road, London, NW10 6RS