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Collecting Your Car

Collecting Your Car

We’ve made the process of collecting your car as easy and exciting as possible

Giving You Peace of Mind

The Cargiant Team are dedicated to giving you a great driveway experience. Before you arrive to collect your car, we’ll carry out a final pre-delivery inspection, giving you that added piece of mind before you drive away in your new car. 

We're Here To Help

Our team will do everything they can to make sure that at every point in your car buying experience we are offering you transparent information about your choice of car, professional and friendly advice and a swift and efficient service.

Cargiant Collection Centre

To keep your waiting time to a minimum, you’ll be allocated a collections appointment to pick up and collect your new car. We ask that you allocate an hour in your diary for this appointment so that we can ensure all the documentation has been completed and that you can safely drive away happy

What to expect at your Car Collections Appointment

Your Documentation

Your Documentation

On the day of your collections appointment you’ll need to come prepared with all your documentation otherwise we can’t transfer the car into your name. See below as to what to bring with you.

Your Collection Appointment

Your Collection Appointment

At the time of your appointment head to our collection Centre just behind Sales Area A. We’ll aim to serve you in no more than 10 minutes, but please do allow an hour to finalise your car purchase.

Transferring Ownership

Transferring Ownership

Transferring ownership to you is the most important part. We’ll give you all the relevant documents including your V5 (log book), service history, MOT certificate (where required). We’ll complete all documents quickly and efficiently.

Driveway Happy

Driveway Happy

Once you have settled your outstanding balance we’ll hand you the keys so you can drive away happy in your new car. At Cargiant, it’s as simple as that.

Important Information on Collecting My Car

Your ID

Your ID

Please remember to bring the following documents with you. Without them we won’t be able to transfer the car and release the vehicle to you:

  • Your valid UK photo driving licence or your current passport
  • Two documents proving your current address dated within the last 3 months, for example a bank statement, council tax statement or any other utility bill.

Please Note: We do not accept mobile phone bills as proof of address.

Drive away Insurance

Drive away Insurance

With so much to sort out when you are buying a car, it’s great to know that you don’t need to worry about arranging insurance pre your visit. We partner with Cap Hpi* who can give you 5 days cover for a small fee, leaving you time to make your own arrangements.

Used by the motor trade for over 75 years Cap Hpi is a trusted provider in the industry so all you have to think about is driving your new car home.

*acceptance is subject to meeting Cap HPI's criteria.

Payment and Finance

Payment and Finance

All the prices on our cars are fixed plus a £199 Admin Fee* so there is never any embarrassing haggling and you'll have the peace of mind you are getting the best deal.

When you are ready to purchase you can pay by:

  • Pre-Arranged Car Finance
  • UK issued Debit Cards
  • Bank Drafts: (Payable to Cargiant Ltd)
  • Cash Payment up to £7,000**

Unfortunately, we cannot accept Building Society Cheques or credit card payments towards the purchase of your car. However, credit cards are accepted for additional products i.e. Mechanical Breakdown Insurance and Supagard Vehicle Protection System. 

*£199 Admin Fee charges may vary depending on your personal circumstances. For more information visit our FAQs or T&Cs** Cash payments between £1,000 and £7,000 incur a 1% handling charge. We don’t accept cash over £7,000, credit cards, charge cards, personal cheques, company cheques & building society cheques. An Admin Fee of £199* is added at the time of purchase on top of the car's price to cover the documentation and administration costs. Your statutory rights are not affected. If you need to get in touch before your appointment, then you can call us on 0208 696 5511. Alternatively, you can email us at webgeneral@cargiant.co.uk and we’ll be back in touch.

How To Find us

Where we are and when we're open

Our Address

44-45 Hythe Road

White City

LONDON

NW10 6RS

1 mile from Westfield London

 

Opening Hours
Open until 10pm weekdays

Monday to Friday 10am - 10pm

Saturday 9pm - 7pm

Sunday 12pm - 6pm

Sunday Viewing 11am

Bank Holidays 10am - 7pm

Administration Fees

To ensure we can offer all our customers the best value we have tailored our administration fee to our customers individual circumstances. This fee is a compulsory fee and applies to all our cars depending on your below circumstances:

Visit Cargiant's T&Cs for further information