After Sales Care

Top Frequently Asked Questions

• 1. I would like to speak to someone in the After Sales Team, how can I get in touch?

  Our team is available from Monday to Friday 9am -9pm, Saturday 9am - 7pm and Sunday 10am - 6:30pm.

  You can telephone them on 020 8969 5511, choosing option 1 to get through quickly.  If you prefer you can email them on [email protected] . The team will aim to be back in touch within 24 working hours.

• 2. How do I know if I’m eligible for Mechanical Breakdown Insurance?

  This insurance is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW, that are registered within the United Kingdom. This insurance does not cover vehicles that: Are used for hire or reward (e.g. taxi or driving tuition); Have been previously recorded as an insurance total loss; Have been modified from the manufacturer’s specification (unless agreed by Us); Are used for road-racing, rallying, or any other competitive event. If you’re still unsure one of our team will be able to answer your questions.

• 3. What is covered by my Mechanical Breakdown Policy?

  If You think that You have a fault which may be covered by AA MBI Insurance, You must contact AA Warranty in the first instance. The claims telephone number is: 03300 555 250.

  They will require the following information, so please have this to hand when telephoning.

  – The policy number and Vehicle registration number.

  – Current mileage of Your Vehicle.

  – Details of the Vehicle service history.

• 4. How do I make a claim on my mechanical Breakdown Insurance?

  If you think that you have a fault which may be covered by this insurance, you must contact us in the first instance. The claims telephone number is: 0844 854 1500. For more information on the policy you can find out more in the PDF Brochure.

• 5. I need to make a complaint. What is your complaints procedure?

  We’re committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we want to hear from you. This will allow us to put matters right and improve our service.

  In the first instance, please share your complaint with our staff as they are usually best placed to resolve the problem. Alternatively, or if your concern remains unresolved, contact our customers service team using the contact below. The customers service department is open Monday to Friday 0900-1900 hours. Telephone: 020 8969 5511 and choose option 2. Alternatively you can email us with your name and car registration number to: [email protected]